Question 1

Does ORIGIN™ offer custom designs?

Accepted Answer

Absolutely. We welcome unique space or dispensing challenges and offer custom solutions tailored to your needs. Contact our Customer Service Team to get started.

Question 2

What kind of Warranty Does ORIGIN™ offer?

Accepted Answer

Warranty – ORIGIN Dispensing Solutions

Question 3

Can I return the product if it does not fit?

Accepted Answer

Return Goods Policy – ORIGIN Dispensing Solutions

Question 4

Can I mount ORIGIN™ glove dispensers vertically or horizontally?

Accepted Answer

Yes, most ORIGIN™ glove dispensers can be mounted both vertically or horizontally. The only exceptions are our Quint Glove Dispenser, Bulk Glove Dispensers, and top-loading stackable configurations, which are designed for specific orientations.

Question 5

What size glove boxes do ORIGIN™ glove dispensers hold?

Accepted Answer

Our dispensers are designed to fit most standard-sized glove boxes used across healthcare and industrial settings. For larger or bulkier boxes, we also offer high-capacity units that accommodate deeper or thicker formats. If you’re working with an extra-large glove box, contact our customer service team, we may already have a solution that fits your needs.

Question 6

Why should I choose a clear PETG plastic over an acrylic glove dispenser?

Accepted Answer

PETG is stronger, clearer, and more chemically resistant than acrylic—making it the better long-term choice. It is 15-20 times tougher, will not crack easily, and resists common disinfectants like PDI wipes. Unlike acrylic, which can become cloudy or brittle over time with chemical exposure, PETG stays clear and typically lasts 7-12 years—nearly twice the lifespan of acrylic.

Question 7

What is a divided glove dispenser used for?

Accepted Answer

Divided glove dispensers keep glove boxes securely in place, even when one is removed and replaced. This design allows for faster, more efficient restocking—especially when units are mounted vertically—by preventing boxes from shifting or falling during use.

Question 8

How do I choose the right Protection Organizer for my PPE?

Accepted Answer

Start by evaluating your gown usage—consider how many gowns are used per shift and how often restocking is possible. ORIGIN™ offers organizers with single, double, or high-capacity mobile configurations to meet varying volume needs. Next, assess your glove dispensing needs. Most units feature three compartments for small, medium, and large gloves, which suit most users. Finally, decide whether you need to dispense ear loop masks, face shields, or both. Once you have identified your PPE mix and usage volume, selecting the right Protection Organizer is simple.

Question 9

Can Protection Organizers be hung on glass doors?

Accepted Answer

Yes. ORIGIN™ Protection Organizers can be permanently mounted to walls or temporarily hung on wood, laminate, or solid doors up to 2” thick. For glass doors and windows, we offer specialized glass door hangers to ensure secure mounting.

Question 10

Are ORIGIN™ Protection Organizers ADA compliant?

Accepted Answer

Yes. ORIGIN™ offers several wall-mounted solutions that meet ADA requirements, including compliance with the 4-inch maximum wall projection rule.

Question 11

Does ORIGIN™ offer bulk dispensers suitable for wet areas where splashing could contaminate PPE?

Accepted Answer

Yes. ORIGIN™ offers three styles of bulk dispensers designed with specific environments and dispensing needs in mind:

Top-Dispensing (Fully Enclosed): Ideal for wet or splash-prone areas, this style provides full enclosure to protect PPE from contamination.

Bottom Front-Dispensing: Commonly used in healthcare settings where product visibility is important for quick identification and restocking.

Bottom-Only Dispensing: Best for neatly stacked items like bulk face masks that can be dispensed one at a time, like tissue boxes.

Each style is built with durability and hygiene in mind—choose based on your environment and the type of PPE being dispensed.

Question 12

How is the ORIGIN™ Isolation Cart different from others?

Accepted Answer

The ORIGIN™ Isolation Cart stands out in three key ways:

Ergonomic Access: PPE can be donned while standing—no bending, reaching, or searching required.

High Capacity: Offers one of the largest PPE storage capacities available on the market.

Open-Access Dispensing: Designed for quick visibility and access, with clear visual cues for donning and restocking—unlike traditional tool chest-style carts with low, enclosed drawers.

Question 13

How do I know which mask dispenser fits my box of masks?

Accepted Answer

Mask box sizes can vary widely depending on the style—ear loop, face shield, or N95. We are currently developing a comprehensive cross-reference chart and interactive sizing tool, coming soon to our website. In the meantime, we recommend measuring your mask box and comparing it to the internal dimensions listed on our product data sheets. If you are unsure, our Customer Service Team is happy to assist.

Question 14

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 15

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 16

Do you ship internationally?

Accepted Answer

Coming soon!

Question 17

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or reach out to us. Contact Us – ORIGIN Dispensing Solutions

Question 18

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 19

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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Frequently Asked Questions

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Frequently Asked Questions